Privacy Policy

Commitment to Privacy

We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information online.

What Information Do You Gather About Me?

This privacy policy explains how etoys.com.my collects and uses customer information gathered at the etoys web site in order to conduct our business, inform customers about our products and provide customer service. Amazing Way Sdn Bhd owns and operates the etoys.com.my websites.

Examples of personal information we collect include: your full name, home address, billing address, e-mail address and phone number.

What we gather: We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a query about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information for large purchase.

In addition, base on your information we may recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account and to improve your shopping experience or to notify you of any update in our Privacy Policy.

Whom do we share it with: We share customer information with Amazing Way Sdn. Bhd. who also may use the information to, for example, recommend products and features based on your past purchases and to improve your shopping experience.

Third parties: We may share customer information with service providers to conduct business on behalf of Amazing Way Sdn. Bhd. This includes, but is not limited to: Credit card authorization and processing companies, customer service providers and shippers. In addition, we may form business relationships with "select partners," reputable companies or organizations whose products or services may interest you. In these cases, we may share or cross-reference personally identifiable information, excluding e-mail addresses, to allow these companies or organizations to contact you about their products or services. We may also disclose aggregate, non-identifiable customer information (such as number of visits or average order amounts) to advertisers or other third parties.

If you do not wish to receive catalog mailings from etoys.com.my or our select partners, you may indicate your preferences on member’s account page.

Information about kids: The etoys web site is designed for adults who make purchases for children. Amazing Way Sdn Bhd doesn't knowingly solicit or collect information from children who are 12 years & below. In our Shop Cart, we have posted a prominent warning that tell children aged 12 years & below and younger to seek parental parent or guardian assistance before making a purchase.

When we e-mail our newsletter, it includes prominently displayed instructions that show you how to unsubscribe from the newsletter. If your child subscribes to the etoys newsletter without your knowledge, simply follow the instructions, and unsubscribe immediately.

The etoys.com.my Newsletter: If you wish to receive an e-mail newsletters from etoys.com.my with updates on sales, promotions and new arrivals, you must subscribe on it. You can subscribe to the etoys.com.my newsletter using a link on the home page, when you create an account, during the checkout process, when you enter a sweepstakes or from the Newsletter page in our Help section.

We offer newsletters specially created for customers interest specific age groups, brands, categories and promotions. When we launch a new newsletter, we may e-mail it to you if you subscribe to the etoys newsletter and if you buying patterns indicate that the information in the newsletter might interest you.

Each newsletter prominently displays a link which you can use to unsubscribe at any time. We also include the e-mail address you used when you signed up for the newsletter, so you know which address to enter when you unsubscribe.

Special promotions: You may have noticed some of the special promotions we feature at etoys. If you want to participate, you must enter your name and e-mail address. We use your e-mail address to contact you only if you win the special promotion. We will add your e-mail address to our customer newsletter mailing list unless you choose not to subscribe by checking the box.

Your View: We give our customers the opportunity to review products on our site. When you submit "Your View," we will post it on the corresponding product page. We do ask for your e-mail address when you submit "Your View," but we will use it only to notify you if you've won the contest. Submitting "Your View" won't add your e-mail address to our mailing list.

Contacting etoys Customer Service: If you contact etoys.com.my customer service, we will use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact with etoys.com.my. Your e-mail address will not be included in any newsletter mailing list if you contact customer service.

Legal requests: We may release customer account or other information if we are advised that it is necessary to comply with the law, or to protect the rights, property and safety of Amazing Way Sdn Bhd, our customers or other. This may include the exchange of information with companies and agencies or law enforcement relevant party/parties for fraud prevention and credit risk reduction. In the event of a bankruptcy, insolvency, merger or acquisition, customer information, including personal information, may be transferred.

How Secure Is My Information?

Protecting your personal information: We use Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process on etoys.com.my.

You will know you are in the "secured" area of our site when you click on the "Checkout" button. Notice that the "http" portion of the web site address in your browser changes to "https." The "s" stands for "secure." In addition, both Netscape and Internet Explorer use special symbols to indicate that you are in a web site's secure area. Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock. Some browsers let you know that you are moving in or out of a secured area by notifying you with a special pop-up window that requires you to click "Ok" before proceeding.

In addition, we encrypt every credit card number we store in our databases. Please see our Credit Card Security page for more about credit card safety at etoys.com.my.

Protecting your password: We also attempt to limit unauthorized access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off completely if you share a computer.

What About My Account?

Creating an account: Unlike many e-commerce sites, we don't require our customers to create an account and keep information on file with us. However, creating an account makes it even faster and easier to shop at etoys.com.my. With an account, you can take advantage of special features like Quick Checkout. You can also ship gifts to several addresses at the same time by creating an address book by using the "ship-to" option.

Option to change, modify or delete account information: You can review, modify, or delete your account information anytime. Just go to our Modify Your Account Settings page. Over here, we give you the option to peruse your account information if you have created an account, modify/change that information or delete your account.

How Does etoys.com.my Recognize Me?

We automatically recognize your Internet Service Provider(ISP) and your operating system. We sometimes use this information to solve problems with our server. We use URL encoding to monitor your shopping activity on our site. That way, we know that you are the same customer who has added a Vtech and Asder to your shop cart. We also use this information to determine the most popular products and pages on our site. This helps us to improve your shopping experience.

Does etoys.com.my Use Cookies?

Yes. A "cookie" is a special identifier. Websites like etoys.com.my transfer cookies to your hard drive through your web browser. Cookies help us identify you when you visit one of our sites. If you have a discount coupon or certificate from etoys.com.my or an affiliate site, this information may be stored in your cookie. We don't store your password or any personal information in your cookie. If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the "Help" portion of your toolbar on most browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features etoys.com.my offers.

Modifications to Privacy Policy: We may make modifications to this Privacy Policy from time to time. Please check our web sites for periodic updates. In the event of a material change, we will notify you by prominently featuring the modified language on our site's home page, or by sending you notification via e-mail. Please access our web site regularly so that you will be aware of any updates.

Please note that we have modified our Privacy Policy. All changes shall be binding and in effect as of 1st October, 2007. Under the revised Privacy Policy terms, we may provide your identifiable customer information, excluding e-mail addresses, to our "select partners," reputable companies or organizations whose products or services may interest you. We may also disclose personally identifiable and/or aggregate customer information under the following circumstances: (a) when required by law; (b) to protect Site users, or our employees, related third parties, or property; and/or (c) in the event of a bankruptcy, insolvency, merger, or acquisition.

Acceptance of Terms by Customer: Please note that accessing our web sites constitutes your acceptance of the terms set forth in our Privacy Policy and any applicable updates.

Intellectual Property: Please do not distribute, disseminate, or otherwise use our logos, trademarks, graphics or other intellectual property; except for one personal copy which may be downloaded.

Liability

AMAZING WAY will not be liable for any loss incurred by you through misuse of our website, by any unauthorised access to, by any alteration of data transmissions, any corruption of data, any destruction of data, or any other loss which does not directly result in something we have done wrong.